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We’re a local housing association that’s passionate about tackling the housing shortage in the East of England. We provide warm, safe and affordable homes. But we don’t stop there. We offer a wide range of support and services to help our customers and their communities to thrive. We want to be an organisation that cares about our customers and communities and is determined to make a difference. We’ll be bold and open-minded in our pursuit of solutions to help people transform their lives.

What you’ll be doing

We are looking for a Head of Engagement and Community Investment to lead the delivery of CHP’s customer engagement and community investment strategy as a whole-organisation activity, inspiring and enabling colleagues across CHP to hear and act on our customers’ voice. You will also support and empower customers, communities, and colleagues to ensure the positive impact of engagement and community investment in the areas we work.

1. • Lead on the implementation of our Customer Engagement and Community Investment Strategy, supporting the delivery of CHP’s mission and Corporate Strategy.
   • Provide the directorate and wider organisation with expert advice, information and insight on current best practice in customer engagement and co-design, to ensure we are optimising the effectiveness and efficiency of our work.
   • Ensure customers are integral to our governance structure with their views well represented and acted upon at Senior Management, Executive, and Board level.
   • Put in place, manage and keep under review measures to monitor and evaluate our engagement and community impact, to identify areas of strength and development and to lead on delivering recommended changes.
   • Positively contribute to our senior management team, collaborating with and influencing senior colleagues across CHP to ensure we are focused on putting our customers at the centre of all we do, seeking and valuing the views of all customers, and enabling customers to hold us to account.

 

What we’re looking for

1. • Educated to degree level or equivalent or equivalent demonstrable prior learning and experience.
   • Full driving licence and access to a vehicle for work purposes.
   • Strong relationship building, networking and influencing skills.
   • Strong ability to plan, organise and prioritise to meet deadlines and manage multiple pieces of work at one time..
   • Excellent written and verbal communication skills.

 

Committed to equality of opportunity, we welcome applications from all sections of the community. Applications for job share and part-time working will be considered on a business needs basis.

Wellbeing is a priority for us, and we aim to help our employees achieve a successful work/life balance and have adopted an agile working style. We host a range of learning activities to develop our people, support their career aspirations and professional qualifications. We encourage employee participation on all levels and we’re always open to new ideas or ways of working.